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Safe. Respectful. Trauma-responsive.

We want every person who reaches out to feel safe to speak, safe to ask questions, and safe to understand how their information is handled.

Our Commitment

At AINT Foundation CIC, confidentiality is a core part of the safe, non-judgemental environment we provide.

We are committed to protecting your privacy and ensuring that everything you share is treated with care, respect, and sensitivity.

What Confidentiality Means

Confidentiality means that information shared during sessions, communication, or through our services is kept private and secure.

You are free to speak openly without fear of judgment, pressure, or unnecessary disclosure.

How We Protect Your Information

We take appropriate steps to protect your information, including:

  • Secure handling of personal data
  • Limited access to authorised personnel only
  • Confidential communication practices
  • Safe storage of information in line with UK GDPR

Our aim is to create a space where you feel safe to share.

When Confidentiality May Be Limited

While confidentiality is fundamental, there are specific situations where it may need to be limited.

This includes when:

  • There is a risk of harm to you
  • There is a risk of harm to others
  • There are safeguarding concerns involving vulnerable individuals
  • Disclosure is required by law

In these situations, appropriate action may be taken to protect safety and well-being.

Safeguarding and Duty of Care

Our responsibility to safeguard individuals means that we may need to act if there is a serious concern about safety.

Where possible, we aim to be transparent and handle such situations with sensitivity and respect.

Communication & Online Sessions

Our services are primarily delivered online.

We take steps to ensure that communication remains private and secure, but we also encourage users to:

  • Use a safe and private space during sessions
  • Protect their own devices and internet connection

Your Responsibility

Confidentiality works best when both parties take responsibility.

We encourage you to be mindful of your own privacy and to share information in a way that feels safe and appropriate for you.

Relationship to Privacy Policy

This page outlines how confidentiality is maintained within our services.

For full details on how your data is collected, stored, and processed, please refer to our Privacy Policy.

Boundaries of Service

Our services provide emotional and therapeutic support.

They are not a substitute for medical or emergency services.

Emergency Notice

If you are in immediate danger or need urgent support:

  • Call 999
  • Contact NHS 111
  • Samaritans: 116 123 (24/7)
Emergency Notice

If you need urgent support, please contact emergency services.